Rental Conditions

Summary

1. Privacy policy
2. Reservation, contract, payment conditions and damage deposit
3. Services and rates
4. Arrival
5. Stay
6. Departure, extending or shortening your stay
7. Cancelling or changing your reservation
8. Replacement apartment in case of unforeseeable event
9. Various
10. Applicable laws

1.Privacy policy

• You can check it in the "Privacy Policy" section of our website

2.Reservation, contract, payment conditions and damage deposit

• Reservation modes : you can reserve online on www.rentego.com, www.rentego.fr, www.rentego.net , www.rentego.biz , www.rentego.cz , by phone, fax or letter, or in our office in Prague.
• Reservation confirmation e-mail : if you reserve online, you will get a reservation confirmation e-mail within  48 hours that includes a description of your apartment and detailed payment instructions - in particular payment calendar. If you do not get it within 48 hours, please warn us by telephone or e-mail.
• Payment calendar :
  • For reservations made more than 29 days before arrival, a deposit of 20 % of total amount will be payable within 10 days after reservation. Balance is due at the latest 29 days before arrival. The contract between you and us begin when you pay the deposit.
  • For reservations made  29 days or less before arrival, the total amount is payable immediately and determines the beginning of the contract.
  • In case of a payment by check, payment date is the date when your check reaches us>
  • If your payment does not reach us in time, we have the right to cancel your reservation>
• Payment confirmation : once we receive your payment, we will send you a payment confirmation by  e-mail and  letter. The letter includes the ecode for the lock which controls access to the aprtment and the other keys if needed  (building key, keys to other locks on apartment door... depending on cases). In case of reservations a few days before arrival, this letter can be sent by EMS (Express Mail Service) for a 22 euros fee (to European Union countries).
• Damage deposit : a damage deposit will be required, usually between 200 and 700 euros (unless mentioned otherwise in apartment description,  and unless you reserve from outside the European Union). If you pay by credit card, your number serves as a guarantee and it will not be debited unless there is damage. Otherwise, the damage deposit  is paybable by check (which will not be cashed unless we have to deduct money from your deposit) or by wire. In some cases of last minute reservation, it can be paid in cash in our office or in the appartment you rented. If this damage deposit has not been paid, entry in the apartment might be refused. In cases of deposits by check or transfer, it will be returned to you at the latest 14 days after your departure, return date being the date when we send it back to you in the case of a check.
• ID document photocopy : in some cases, photocopies of  ID documents will be requested. In particular, it will be systematically requested for reservations from outside the European Union>

3.Services and rates :

• Apartment amenities : properties are fully furnished, sheets and towels are provided and included in rental price, as well as water, electricity, heating and cleanup after your departure. ( You only commit to wash dishes and empty garbage bins before leaving, see "Departure".). If there is a phone line in the apartment, its use will be restricted to emergency and toll-free calls (you just have to buy a pre-paid card like Smartcall to be able to call anywhere).
• Minimum stay: minimum stay is 3 nights, we can propose exceptions  - especially if your reservation can be attached just before or after another reservation.
• Price changes :  they are excluded after your reservation unless unforeseeable changes in taxes occur (VAT or local tax rates).
• Assistance : We will help you if you have questions about or need help with the apartment. If this need occurs because of unappropriated use of the apartment, we reserve the right to invoice you related work and expenses. Likewise, well try to help you if you experience difficulties that are not related to the apartment (to contact medical assistance, your embassy or the police...) but it is not an obligation and we reserve the right to invoice you related work and expenses. In such cass, this amount can be deducted from your damage deposit.
• Information  on amenities around the apartment : (public transportation, shops, restaurants, etc.) are only indicative and not contractual.

4.Arrival

• Check-in time: differs per apartment, it is written in your reservation confirmation and in your payment confirmation.
• Inventory : you will find a detailed inventory in the apartment; you commit to check its accuracy  (we inserted  pictures of main items to make it easier and faster ). If anything is missing or does not correspond to the inventory, or if this inventory is missing, you commit to warn us within 24 hours by phone, e-mail to team@rentego.com with confirmation.You will then receive an automatic e-mail reception confirmation (and we will probably visit you). If you cannot access telephone or e-mail, you will have to send us a recommended letter or vist us in our office.
• Complaints : same conditions apply in case of complaints. If you do not warn us using the process described above, you abandon all claims.
• Form for authorities : you will find upon arrival a form in which you have to fill your names, surnames, address   and ID document number. Please send us this form in the pre-paid envelope we provide you for this.
• Change the code : you have to change the lock code to a code your friends and family will easily remember but which is hard to guess for robbers. If robbers get in because you picked up something too easy to guess, e.g., 123456, you will be held responsible for damages.

5.Stay

• Maximum number of guests : you commit to strictly respecting the maximum number of guests indicated in apartment description (including your invitees)>
• Use and noise : you commit to take care of the apartment and respect neighbours, particularly by respecting the interdiction to make noise between 22h00  (10 p.m.) and 7 a.m. (which could result in a 50 euros fine deducted from the damage deposit if neighbours complain about you). You commit to using the apartment only as an accommodation and not for any kind of trade.
• Pets and smoking rules :  we indicate in descriptions if pets are allowed in a given apartment , and if smoking is allowed or not. For all apartments, other animals are forbidden without our written permission.
• Moving furniture : you can move pieces of  furniture, but please be very careful not to damage the floors, and move them back to their initial place at the end of your stay.
• If you do not respect these conditions  : we will have the right to end this contract. You will be held responsible for the damage you or your invitees cause to the apartment, unless you can prove otherwise. The same goes if the apartment is not in a good enough state to be transmitted to the next renter. The amount corresponding to the damage will be deducted from your damge deposit, and you commit to complete it if it were not sufficient. In case of damages, you commit to warn us within 24 hours by phone, e-mail to EN@rentego.com   with confirmation.You will then receive an automatic e-mail reception confirmation (and we will probably visit you). If you cannot access telephone or e-mail, you will have to send us a recommended letter or vist us in our office.In all cases, we will try to set up a discussion with you in the appartment to solve the problem together in the best possible way. It is in your interest to tell us about the problem as soon as possible so that we can at least repair before the next renter arrives - and thus avoid your paying extra-fees.

6.Departure, extending or shortening your stay

• Check-out time : differs per apartment, it is written in your reservation confirmation and in your payment confirmation.
• Extending/shortening your stay :
  • If you wish to extend your stay, please contact us as soon as possible>
  • There will be no refunds if you leave the apartment before agreed date>
• If you have not left the apartment and taken off your belongings by the agreed check-out time and date : we reserve the right to invoice you the extra nights. If another renter has reserved the apartment, and if you are not reachable or present in the apartment, we also reserve the right to gather your belongings and inventory them in presence of a third-party, and store them in a safe place >
• Before leaving : you commit to washing the dishes and emptying the fridge, throwing its content and other garbage in the building's dustbins, close all windows, turn off water taps, lower heating, turn off the lights and shut the door. You also commit to leaving the spare copies on the welcome table in the apartment and sending us back the last building key (which you will use to get out of the building) in the pre-paid envelope designed for this we provide. Missing keys shall be deducted from your damage deposit.

7.Cancelling or changing your reservation :

• You can transfer your reservation without extra fees providing you respect the following process :>
  • Give all your reservation information to the new renter (apartment description, reservation confirmation, code to the lock, key to the building...) and a letter in which you write your agreement to the transfer>
  • Send a mail to reservations@rentego.com with your reservation number and detailed contact to the new renter (you can use as a template the form you filled in to make your reservation). These informations are mainly necessary for legal reasons and so that we can help them efficiently if needed>
• You can change dates of your reservation  until 21 days before arrival by phone or e-mail,  for a 30 euros fee.
• You can change apartment  at least 21 days  before arrival by phone or e-mail,  for a 30 euros fee; the change will be free if you change for a bigger apartment.
• If you cancel your reservation :
  • Until 43 days before arrival, 10 % of total amount for rent and 100% of amount for other services shall be due>
  • Between 42 and 29 days before arrival, 20 % of total amount for rent and 100% of amount for other services shall be due>
  • Between 28 and 7 days before arrival, 80 % of total amount for rent and 100% of amount for other services shall be due>
  • 6 days or less before arrival, 100 % of total amount for rent and 100% of amount for other services shall be due>
  • The date of cancel is the day when we get your cancellation (for sundays and bank holidays, the first workable day will be considered). If you do not show up and check in the apartment, it will de facto be a cancellation and 100 % of total amount for rent and 100% of amount for other services shall be due>

8.Replacement apartment in case of unforeseeable events

• If unforeseeable events that could not be prevented do not allow us to provide you with the apartment planned , or prevent you from staying further in the apartment, we will do our best to propose you a similar apartment. If this proposal does not suit you, we will refund you the amount corresponding to what you did not use.

9.Various

• We do our best to give you a true image of the apartment in pictures and descriptions. However, these pictures are illustrative and minor changes (for example in apartment furniture) are not excluded.
• The information provided on formalities and health precautions provided on our website are only indicative. Regardless of your citizenship, only your embassy or consulate can provide you with entirely up-to-date information.
• Cases of breaking-in and thief into the apartments, if not caused by your own failure (e.g. not closing windows before leaving the apartment) are covered by our insurance (for Rentego belongings) or your own insurance (for your own belongings).
• Unless the laws of the country where you will be staying state the contrary, we shall not be held responsible for : >
  • Your behaviour and the behaviour of your invitees>
  • Unpredictable and irresistible events caused by Force Majeure>
  • Your use of swimming pools, sports facilities etc.  which might be part of rented properties>

10.Applicable laws

• The relationship between you and us falls under czech law. The court in case of disagreement shall be Prague 5 court. We can sue renters who would misbehave in their place of residence.