FAQ -FREQUENTLY ASKED QUESTIONS

Summary

1. How to get a price and availability estimate online and/or reserve online ?
2. What to do if our apartment has an evening check-in while plan to  we arrive in the morning? Or if we plan to leave in the evening while our apartment has a morning check-out?
3. What if I make a lastminute reservation and do not have the time to get building keys by mail?
4. I have a discount code and the discount is not shown during online reservation, is it normal?
5. How exactly does the apartment rental process take place? 
6. What is the minimum length of stay ?
7. We arrive by car, how to park it?
8. How to get the most out of Prague when on a small budget?
9. We are looking for an apartment for 2 and all of them are taken for the period we are interested in. What can we do?
10. How to transfer from the airport to our apartment (and back...)?

1. How to get a price and availability estimate online and/or reserve online ?

	1. Choose a search mode : If you are looking for precise dates, click on the little calendars for arrival day, departure day, then click "Find" Or click on "Apartment list"  to see the apartment list Or choose "Search availabilites" for an advanced search
	2. In all cases, you end up with a list of apartments Click on info to know more about the one you are interested in
	3. You get a detailed description of the apartment
	4. A calendar appears to check availability and choose your first night
	5. Look at the calendar You can see available nights Click on the calendar to choose your first night
	6. Choose your last night Be careful to choose the date of your last night, that is one day before your departure date
	7. Check that the dates are right and click on 'See price'
	8. You get a price estimate and a summary of your reservation.  If everything is OK, then fill-in the online reservation form.
	9. You will get a Reservation confirmation e-mail from us within 48 hours It includes resevation information, practical informations on Prague, a user guide detailing the process etc

2. What to do if our apartment has an evening check-in while plan to  we arrive in the morning? Or if we plan to leave in the evening while our apartment has a morning check-out?
   • Let us know this in advance. If the apartment is available earlier, we will inform you 2 or 3 days in advance and send you a new code that opens the apartment earlier.
   • If you plan to arrive early in the morning after an exhausting travel (from the US for example), it may be worth for you to plan with us a guaranteed early check-in - for half the price of the night before your arrival.
   • Otherwise you can leave your luggage at the luggage storage in Florenc bus station - click here for detailed advice
3. What if I make a lastminute reservation and do not have the time to get building keys by mail? :
   • Let us know and stop by our office we are in Prague  with wide and flexible opening hours (as long as you let us know in advance when you need to visit us) so you can easily stop by and take your building keys...
4. I have a discount code and the discount is not shown during online reservation, is it normal?
   • Yes, the discount is taken into account only later, when we prepare your reservation confirmation e-mail (the process is not automated yet. But do check on the reservation confirmation e-mail that the discount has been taken into account. If it were not the case, please let us know as soon as possible).
5. How exactly does the apartment rental process take place? 
   • The best is to read our user guide  in the "About us" section of our website
6. What is the minimum length of stay ?
   • 3 nights, but it can be 2 nights if your reservation comes right before or right after another one
7. We arrive by car, how to park it?
   • We recommend you to put your car in a guarded parking because the risk of car theft is high- click here to see and download the list of car parkings we recommend, their description and how to get back from the parking to our apartments using public transportation.
8. How to get the most out of Prague when on a small budget?

   Overall, life in Prague is much cheaper than in London for example, so your stay will rather be an opportunity to please yourself with operas for 20 euros, cocktails for 3 euros, pints of beer for 0.67 euros and restaurants three to 5 times cheaper than in London...
    

• Save on transportation: see our Prague info section for hints on low-cost airlines and other possibilities depending on where you will leave from.

  See our Prague info section for hints on low-cost airlines and other possibilities depending on where you will leave from

• Save on accommodation.

• Choose RENTeGO ! Our apartments are cheaper than a hotel for comparable comfort and location (if you find cheaper, check carefully the location)
• Pick your season : for us as for most other accommodations, prices vary a lot depending on the season. Most expensive are summer (July 15th to August 15th), New Year, longer week-ends and bank holidays
• Pick your nights : nights from Sunday to Thursday are nearly 25% cheaper than Friday and Saturday.
• Stay longer: the longer you stay, the less you pay per night. We offer you the flexibility to choose exactly the nights you need and pay only for them, even for short three or even 2 nights stays, but a 7 nights stay will still be cheaper per night than a 2 nights stay. This is because there are fixed costs with any rental (clean-up, laundry for bed linen and towel, management of your reservation etc.) that are better absorbed by a 7 nights stay than a 2 nights stay. Besides, shorter stays increase the risk for us not to find renters for the nights before and after your stay (if you rent for 2 nights instead of 7, we still have to find someone who wants for example exactly the 2 nights before you and the three nights after you...)
• Pick your apartment : you must respect the maximum occupancy in your apartment's description, but our rates are based on recommended occupancy. For example, in apartment n°3-Lili there could be six of you (maximum occupancy)) if three of you sleep in the same bedroom, while we recommend the apartment for 4 persons because we consider as normal comfort to have one bedroom per 2 persons. You then save 30% more per person...
• Of course, you can choose another solution than our apartments, especially if price is your only criteria of choice.
  • By sacrificing comfort : if you accept sharing your bathroom with people you do not know, then hostels are cheaper
  • By sacrificing location : we feel it is too bad because it will force you to spend a lot of time in public transportation or in traffic-jams, while Prague's beauties and attractions are concentrated in a very small area (which is why we chose to propose apartments in the center only). Also, really check the location of other proposals: official limits of Prague are very wide and you could be in Prague and 8 miles from the center...

• Save on food :

  As restaurants in Prague are 3 to 5 times cheaper than in London or the US, it is more a time to enjoy yourself than to restrain. That being said, it remains cheaper to cook your own breakfast or meals. All our apartments are equipped with a kitchen cor ner. Not enough to amaze your friends with your improvements of sophisticated top french cuisine recipes, but enough to prepare breakfast and simple meals.

  Another trick: in general, restaurants serve very generous quantities. You can ask for a doggy bag if you have trouble eating all (say : "Prosim zabalit s sebou" showing your plate; Usually, it is not a problem and you will pay an 0,5 euros extra for the pack. You will then have a meal you can warm up using the microwave oven in your apartment. (pretty practical if you get hungry at night). Also, it is healthier than eating too much and more morally gratifying than throwing away food...

  9. We are looking for an apartment for 2 and all of them are taken for the period we are interested in. What can we do?
  • Take a look at apartments for 3, they might still be competitive compared to a hotel room for 2.
  • Maybe you have friends or relatives you have not seen for long that you could invite and share a bigger apartment with?
  • Send us a message with your wishes. We may have a new apartment for 2 not yet online. Also, if an apartment for 3 is available at the same time, we might choose to give you a discount so that you pay only the price for 2.
  10. How to transfer from the airport to our apartment (and back...)?

  You can see and download the full version including directions to get from the airport to your apartment using public transportation by clicking here

  1.           From airport to apartment

           Once at the airport:
       When you get out of the luggage zone, go to your left.

  Withdraw cash from one of the ATM's, that is the best way to change. One euro=30 czech crowns. Usually your bank takes a fixed fee +%, so it is better to withdraw significant amounts at a time (but not more than you would want to carry with you in cash) 

  Then:

  ·        The most simple –and recommended- solution: use the Cedaz minibuses shuttle

  Get out and go to the right to the CEDAZ white minibuses, it will cost you 16 euros (480 CZK) to any place in Prague center for 1 to 4 persons, and 32 euros for 5 to 8. Sometimes you will have to wait a few minutes for the shuttle to get more full.

  

  That's the most simple thing to do, and it has always worked for us. (even late at night-they are open as long as the airport is).

   

  ·        The cheapest solution: use public transportation – look at the beginning of this answer to download directions  for all apartments

  ·        Another solution if you really prefer to have someone waiting for you with your name on a cardboard: you can order a City Taxi cab by calling +420 257 257 257 (they speak English). Of course they will need your name and flight details

   

  2.           From apartment to airport

    you can use any of these taxis:

                           ·      You can order a City Taxi cab by calling (+420) 257 257 257 (they speak English).

  ·      Or you can use Cedaz minibuses, but they take orders by phone  only between 7 am and 8 pm at (+420) 220 114 296 at least 2 hours before departure